We want you to be completely satisfied with your purchase from Faantasia. If for any reason you are not entirely happy with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment, including CMI).
Using CMI Payment Method
Please note that for orders paid using the CMI payment method, the refund will be processed back to the original account used for the purchase.
Shipping
You will be responsible for paying your shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +212 6 64 09 90 62
Operating Location
Please note that Fantasia operates in Morocco. All transactions, including refunds and returns, are subject to Moroccan consumer protection laws.
